OurAreaEvery capability, indexed.
The full catalogue of what OurArea Community ships with on day one. Tickets, money, access, comms, compliance, intelligence — and the seams between them. If something isn't here, ask us — most of it is in flight.
Tickets, maintenance, work orders, contractor management — the day-to-day of running a property.
Tickets, end-to-end
Log → triage → assign → in progress → done → audit. Every state change timestamped, every actor recorded.
Auto-assignment
Rules by category, block, severity. Plumbing tickets to the plumber, electrical to the sparky, common areas to facilities.
SLA timers
Set a response and resolution SLA per ticket category. Watch them tick. Escalation rules built in.
Photos & voice notes
Residents attach photos and voice notes when logging. Staff add updates with proof of completion.
Resident updates in real-time
Residents see ticket status changes the moment they happen. No more "is anyone fixing this?" calls.
Contractor management
Add external contractors with limited access. They see only their tickets. Auto-deactivated when the job ends.
Recurring jobs
Generator service every 90 days. Lift inspection annually. Auto-created at the right time, auto-assigned, auto-tracked.
Inventory & spares
Track spare parts consumed per ticket. See what runs out fastest. Reorder before you run dry.
Ticket templates
Save common ticket types as templates. New issues get logged in three taps.
Bulk actions
Close 20 tickets at once. Reassign a batch. Mass-update status when a building-wide fix lands.
Photo timeline
Every ticket has a photo timeline — before, during, after. Audit-ready evidence.
Resident satisfaction
Auto-prompt for a 1-tap rating when a ticket closes. See team performance over time.
Service charges, rent, invoices, receipts, payment tracking, reconciliation.
Recurring invoices
Monthly, quarterly, annual. Auto-issued on the day you choose. No manual generation, ever.
Pro-rated billing
Tenant moved in on the 14th? Their first invoice is pro-rated. Tenant moves out mid-quarter? Auto-refund.
Reminder ladders
Friendly, firm, then enforcement. Configurable cadence. Auto-stops the moment payment lands.
Receipt generation
PDF receipt with branding emailed automatically the moment a payment confirms.
Multi-currency
NGN, KES, GHS, USD. Set the currency per site. Per tenant. Auto-FX where needed.
Online payments
Card, bank transfer, USSD. Local rails — Paystack, Flutterwave, M-Pesa.
Cash & offline payments
Mark a payment as received in cash. Photo proof of receipt. Reconciles in the books like any other payment.
Statements per tenant
Tenant logs in, sees every invoice and every receipt back to day 1. No phone call needed.
Owner statements
For property owners on managed sites — net payout statements, audit-ready, monthly.
Late fee rules
Automatic, configurable per fee type. Waivable with a one-click approval.
Bank reconciliation
Upload your bank statement; we match payments to invoices automatically. Manual fixup for the strays.
Residents, staff, roles, visitors. The whole human side.
Resident onboarding
CSV upload or invite-by-link. Resident sets their own password, signs the welcome notice, done.
Role-based permissions
Owner, manager, staff, resident, visitor. Each sees what they need, nothing they shouldn't.
Custom roles
Build your own role for that one person who needs a weird permission combo. No code.
Visitor pre-registration
Resident pre-approves a guest. Guest gets QR + 4-digit pass. Security verifies in 8 seconds.
Walk-in visitors
No pre-registration? Security takes a photo, types a name, calls the unit. Logged forever.
Contractor passes
Time-limited access for repair crews. Auto-expire on the job end date. Auditable.
Delivery handling
Couriers register at the gate. Resident gets a notification + photo of the parcel. Pickup logged.
Resident directory
Optional. Residents opt-in to share their unit number with neighbors. Useful for floor-WhatsApp-killing.
Two-factor auth
SMS or app-based. Required for owner and manager roles, optional below.
The notice board, but reliable. SMS, email, in-app, read receipts.
Property-wide notices
Post once, reaches every resident on every channel they've opted into. Read receipts visible.
Targeted comms
Filter by block, floor, unit type, payment status, anything. Send the right message to the right people.
Scheduled posts
Schedule the maintenance notice for 6PM Friday. Goes out without you remembering.
Read receipts
See exactly which residents have seen which notice. Re-prompt the ones who haven't.
SMS fallback
Critical notices auto-fall-back to SMS for residents without the app. No "I didn't see it" excuses.
Templates & merge fields
"Dear [name], your [unit] has [amount] due on [date]." Reusable. Editable. Personal at scale.
Two-way replies
Residents can reply to notices. Replies route to the right inbox, not your personal WhatsApp.
Audit trails, exports, security, data residency.
Full audit log
Every action, every actor, every timestamp. Forever. Exportable to CSV, surviving a regulator visit.
Compliance scheduling
Fire drill quarterly. Lift annually. Generator monthly. Auto-scheduled, auto-reminded, audit-trail-ready.
Document storage
Leases, certificates, inspection reports. Searchable by tenant, by site, by date. Versioned.
Data export
Your data is yours. One-click export to CSV / JSON / PDF, any time. Quit-friendly by design.
Role-aware exports
Manager exports their site. Owner exports their portfolio. Tenant exports only their own statements.
SSO (Enterprise)
SAML / OIDC for organizations with corporate identity providers.
Encryption at rest
AES-256 server-side. TLS 1.3 in transit. Penetration-tested annually.
Data residency
Nigerian customers can opt into Lagos-region storage. African data, African control.
Backup & restore
Continuous backups. Point-in-time restore for the first 30 days. No data loss promise.
OurArea AI — proactive alerts, not reactive chaos.
Anomaly alerts
Service charge collection dropped 12% week-over-week? Manager flagged. Same for ticket open-rate spikes.
Seasonal forecasts
Last May you had flooding tickets. This April we remind you to clear drainage.
Tenant risk signals
Spot the tenant whose payment pattern is shifting. Reach out before it becomes a problem.
Compliance reminders
Lift inspection lapsing in 30 days. Generator service due in 5. Quiet nudges, not alarms.
Smart summarization
15 tickets logged today. Auto-grouped into 3 patterns. Read 3 lines instead of 15.
Every capability. Every plan.
OurArea Community ships with every feature on this page on every plan. The only thing that changes between plans is how many sites you can run — not what they can do.