OurAreaAura is how OurArea
remembers, learns, and
tells you what's next.
Today, Aura drafts your announcements, triages maintenance tickets, and answers resident questions from your building's own history. Tomorrow it watches every signal running through your building and turns that into foresight. More than a chatbot bolted on. The intelligence layer underneath OurArea.
Two small features.
A foothold in every property's daily work.
the Community web app today.
No setup. No new app.
Draft a building announcement in a sentence.
Tell Aura the situation. It drafts the announcement in your estate's tone, ready for you to review, adjust, and send.
Turn "tap is broken" into a triaged ticket.
A resident describes the problem in plain words. Aura classifies the issue and suggests a priority and the right desk. The manager confirms with one tap.
Two isolated features become one intelligence layer.
Aura just gets to see
and remember the whole picture.
Aura stops being a button you press. It becomes the way the product thinks.
Every action a manager, resident, vendor or visitor takes on OurArea is now context for Aura. It learns your building: the rhythms, the recurring faults, the residents who pay late, the visitors who come every Tuesday, and uses that context everywhere.
- 01Two features, isolated
- 02Triggered explicitly by a person
- 03Forgets between sessions
- 04One building, one moment
- 01One layer, every domain
- 02Watches quietly, surfaces when useful
- 03Remembers every interaction, forever
- 04Pattern across buildings, portfolios, years
Six places Aura touches.
Three live today, three on the way.
Visitors · Support · Billing
Occupancy
Tickets that triage themselves.
Aura reads the request, classifies the issue, and suggests a priority and the right desk from your historical data. A human makes the call.
One sentence in. A ready draft out.
Announcements and reminders, drafted in your estate's tone, ready for you to review and send.
Recognises your regulars.
Planned: Aura learns who visits which unit and when, helps pre-clear trusted visitors, and flags anomalies, without becoming surveillance.
Answers, before tickets are tickets.
A resident asks "is the gym closed?" Aura answers from your building's notices and history. Edge cases reach a human.
Sees the late-payer pattern early.
Planned: Aura watches payment timing across units, flags drift early, and suggests when to nudge, politely, in your house tone.
Knows your building's rhythm.
Planned: who lives where, when the building empties, when the lifts run hottest, so abnormal stands out.
Aura gets smarter the longer your building runs on OurArea.
Every ticket logged, every visitor signed in, every announcement sent, every rent paid, they all become context Aura uses for everything it does next.
The data you collect today is the intelligence Aura delivers months from now. Aura is not a feature you ship and freeze. It's an asset that compounds.
Where Aura goes,
and when.
No big-bang launch.
Customers see it appear.
Aura today: drafting, triage & support
Announcement drafting, maintenance ticket triage, vendor suggestions, and a knowledge-grounded resident support assistant. Embedded in the Community web app, assistive by design.
Aura v0.5: Ticket routing & resident support
Aura takes over classification, priority and routing for every maintenance ticket. Resident-facing support assistant goes live for FAQs and building info.
Aura v0.8: Visitors, billing, occupancy
Pattern recognition for trusted visitors. Soft billing nudges based on each resident's payment history. Occupancy and lifecycle signals surfaced to managers.
Aura v1.0: Cross-portfolio intelligence
For Manager customers running multiple sites: Aura observes patterns across the portfolio. Compare buildings, surface anomalies, draft owner reports. The intelligence layer is fully on.
Aura as infrastructure
Aura exposed via API for vendors, contractors, and integrations. The building's intelligence becomes addressable, to the people who serve it.
Aura grows with OurArea.
You don't bolt Aura on, it's part of the product. The longer your building runs on OurArea, the more Aura has to work with, and eligible plans get each new domain as it ships. Get on the early-access list and we'll tell you when the next one lands.