Common questions · 04

What you will want to know.

Quick answers. The rest at hello@ourareahq.com.

What does OurArea replace?

OurArea replaces the WhatsApp groups, spreadsheets, and manual follow-ups your property has outgrown. One system for tickets, rent, visitors, and communications.

Do residents need to download an app?

No. OurArea works in any browser on any phone. Residents tap a link, log in, and they are in. A native app is available for sites that want it, but it is never required.

How fast can we go live?

Hours, not weeks. Add your sites, define fee structures, invite your team and residents. Setup is free and we walk you through it. Most properties go live the same day.

What does it cost?

Plans start free for small sites and scale by unit count. 14-day free trial. No credit card. Cancel anytime. No setup fees, ever. Multi-property organisations get OurArea Manager included on the Professional plan and up.

Is my data safe?

Yes. Your data is encrypted in transit and at rest, hosted in tier-1 cloud infrastructure, and backed up daily.

What kind of support do we get?

Every plan includes onboarding, in-app help, and a real person on email. Higher plans include priority support and a dedicated account contact.

OurArea

Schedule a call Join the pilot →

OurArea

Pilot program open

Your property, under control.

OurArea is the operating infrastructure for managed spaces. Every site, every resident, every request, every visitor.

Built for estates · plazas · mixed-use · portfolios

Join the pilot →

14-day free trial. No credit card. No setup fees.

Built Africa-firstNot a Western product adapted.Visibility is non-negotiableTransparency is the foundation.Everyone in the chainOwner, manager, team, tenant, visitor.SimplicityThe hardest thing we build.Pilot program open onboarding now.Built Africa-firstNot a Western product adapted.Visibility is non-negotiableTransparency is the foundation.Everyone in the chainOwner, manager, team, tenant, visitor.SimplicityThe hardest thing we build.Pilot program open onboarding now.

What OurArea does · 01

One system. Three jobs done well.

Replaces the WhatsApp groups, spreadsheets and manual follow-ups your property has outgrown.

Tickets and maintenance

Residents log issues. Staff get assigned. You see every ticket from log to fixed. Nothing lost in chat.

Rent and service charges

Invoices issued, reminders sent, payments tracked. The chase loop runs itself.

Visitors and communications

Digital passes at the gate. Notices that actually reach residents. Full audit trail end to end.

Resident view · live

One app. Everything they need.

No download required. Works on every phone. Residents log issues, pay charges, and register guests without anyone calling you.

Works in any browser

Native app available

Role-based access

No installs required

The OurArea ecosystem · 02

One platform. Growing with you.

Community is live. The rest of the ecosystem ships in sequence. Every new piece makes the platform stronger.

01Live

Community

Property and community management for every type of site. Tickets, rent, visitors, communications.

02Included on Pro+

Manager

Multi-site control across all your properties. One login, all your sites.

03Q2 2027

Short

Operating system for short-stay apartments. Check-in, guest ops, in-stay services.

04Q2 2028

Listings

Property discovery powered by verified, real-time estate data. Not agent-controlled.

Intelligence · 03

AI that gets ahead of your property.

OurArea AI is built-in. Proactive alerts, not reactive chaos.

Real-world example · OurArea AI

Flooding alerts before the rainy season.

If your property had flooding complaints last May, OurArea AI reminds you before the next rainy season to clear drainage and take preventive action. Before residents notice. Before costly repair bills.

Predictive alert · illustrativeYour property had flooding complaints last May (drainage). Rainy season is coming. Want to brief your team?

Surfaced automatically. No setup required.