Log → triage → assign → in progress → done → audit. Every state change timestamped, every actor recorded.

Rules by category, block, severity. Plumbing tickets to the plumber, electrical to the sparky, common areas to facilities.

Set a response and resolution SLA per ticket category. Watch them tick. Escalation rules built in.

Residents attach photos and voice notes when logging. Staff add updates with proof of completion.

Residents see ticket status changes the moment they happen. No more "is anyone fixing this?" calls.

Add external contractors with limited access. They see only their tickets. Auto-deactivated when the job ends.

Generator service every 90 days. Lift inspection annually. Auto-created at the right time, auto-assigned, auto-tracked.

Track spare parts consumed per ticket. See what runs out fastest. Reorder before you run dry.

Save common ticket types as templates. New issues get logged in three taps.

Close 20 tickets at once. Reassign a batch. Mass-update status when a building-wide fix lands.

Every ticket has a photo timeline, before, during, after. Audit-ready evidence.

Auto-prompt for a 1-tap rating when a ticket closes. See team performance over time.

Monthly, quarterly, annual. Auto-issued on the day you choose. No manual generation, ever.

Tenant moved in on the 14th? Their first invoice is pro-rated. Tenant moves out mid-quarter? Auto-refund.

Friendly, firm, then enforcement. Configurable cadence. Auto-stops the moment payment lands.

PDF receipt with branding emailed automatically the moment a payment confirms.

NGN, KES, GHS, USD. Set the currency per site. Per tenant. Auto-FX where needed.

Card, bank transfer, USSD. Local rails, Paystack, Flutterwave, M-Pesa.

Mark a payment as received in cash. Photo proof of receipt. Reconciles in the books like any other payment.

Tenant logs in, sees every invoice and every receipt back to day 1. No phone call needed.

For property owners on managed sites, net payout statements, audit-ready, monthly.

Automatic, configurable per fee type. Waivable with a one-click approval.

Upload your bank statement; we match payments to invoices automatically. Manual fixup for the strays.

CSV upload or invite-by-link. Resident sets their own password, signs the welcome notice, done.

Owner, manager, staff, resident, visitor. Each sees what they need, nothing they shouldn't.

Build your own role for that one person who needs a weird permission combo. No code.

Resident pre-approves a guest. Guest gets QR + 4-digit pass. Security verifies in 8 seconds.

No pre-registration? Security takes a photo, types a name, calls the unit. Logged forever.

Time-limited access for repair crews. Auto-expire on the job end date. Auditable.

Couriers register at the gate. Resident gets a notification + photo of the parcel. Pickup logged.

Optional. Residents opt-in to share their unit number with neighbors. Useful for floor-WhatsApp-killing.

SMS or app-based. Required for owner and manager roles, optional below.

Post once, reaches every resident on every channel they've opted into. Read receipts visible.

Filter by block, floor, unit type, payment status, anything. Send the right message to the right people.

Schedule the maintenance notice for 6PM Friday. Goes out without you remembering.

See exactly which residents have seen which notice. Re-prompt the ones who haven't.

Critical notices auto-fall-back to SMS for residents without the app. No "I didn't see it" excuses.

"Dear [name], your [unit] has [amount] due on [date]." Reusable. Editable. Personal at scale.

Residents can reply to notices. Replies route to the right inbox, not your personal WhatsApp.

Every action, every actor, every timestamp. Forever. Exportable to CSV, surviving a regulator visit.

Fire drill quarterly. Lift annually. Generator monthly. Auto-scheduled, auto-reminded, audit-trail-ready.

Leases, certificates, inspection reports. Searchable by tenant, by site, by date. Versioned.

Your data is yours. One-click export to CSV / JSON / PDF, any time. Quit-friendly by design.

Manager exports their site. Owner exports their portfolio. Tenant exports only their own statements.

SAML / OIDC for organizations with corporate identity providers.

AES-256 server-side. TLS 1.3 in transit. Penetration-tested annually.

Nigerian customers can opt into Lagos-region storage. African data, African control.

Continuous backups. Point-in-time restore for the first 30 days. No data loss promise.

Service charge collection dropped 12% week-over-week? Manager flagged. Same for ticket open-rate spikes.

Last May you had flooding tickets. This April we remind you to clear drainage.

Spot the tenant whose payment pattern is shifting. Reach out before it becomes a problem.

Lift inspection lapsing in 30 days. Generator service due in 5. Quiet nudges, not alarms.

15 tickets logged today. Auto-grouped into 3 patterns. Read 3 lines instead of 15.

Keep companies and individual tradespeople in one list, grouped by the service they provide, with every contact in one place.

New vendors wait in pending approval until a manager approves them, so only vetted people are assigned to your property.

Hand a maintenance request to an approved vendor from the request itself. The request stays the record of the work.

Every job a vendor completes stays on their profile, alongside ratings and reviews from your team.

Raise a purchase order for vendor work, then approve, reject or mark it completed as the job moves along.

Post updates for the whole property and keep every announcement and its details in one feed.

Create events with a date, time and location, and see who is attending.

Residents gather in groups around shared interests, with members and their own conversation.

Residents can find and connect with the people who live around them.

Direct conversations between residents and the property team, without switching to another app.

A shared list of trusted services around your property, from cleaners to pharmacies.

Keep the tenant, unit, dates and rent together on each lease.

Upcoming lease expirations appear on the manager dashboard, so renewals do not arrive as a surprise.

Generate legal documents such as notices from a template, with tenant, unit, dates and rent filled in from the lease.

A history of every legal document issued for the property.